📌 Digital Product Policy

All products available on Aioofy.com are digital services including OTT subscriptions, AI tools, software activations, VPN services, and educational products.

Because digital products are activated instantly or manually, refund eligibility is limited.

✅ Refund Eligibility

Refund requests may be accepted if:

• The product was not delivered within the promised time
• The activation failed completely and could not be fixed
• You received the wrong product from our side
• Duplicate payment was made accidentally

❌ Non-Refundable Situations

• Change of mind after purchase
• Incorrect details provided by customer
• Temporary issues from official providers
• Violation of usage policies
• Successfully activated products
• Shared account limitations already mentioned before purchase

🔄 Replacement Support

Customer satisfaction is important to us. If any issue occurs, our support team will first try to resolve or replace the product whenever possible.

⏳ Refund Processing Time

Approved refunds are usually processed within 3-7 business days depending on the payment method used.

🛡️ Replacement Warranty

Some digital products may include a limited replacement warranty, depending on the product type and plan details shared before purchase.

If your activated product stops working within the valid warranty period, our support team will check the issue and provide a replacement whenever eligible.

• Replacement is available only during the mentioned warranty period
• Customer must share order details and issue proof
• Warranty does not apply in case of misuse or policy violation
• Replacement depends on product availability and service condition
• No cash refund will be provided if replacement support is available

📩 Support Requirements

To request refund or replacement support, please provide:

• Order details
• Payment screenshot
• Problem explanation

🔐 Fair Usage Policy

To protect customers and prevent misuse, suspicious or fraudulent activities may lead to support refusal or order cancellation.

🔄 Policy Updates

We may update or modify this Refund Policy anytime without prior notice.